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Delivery and returns

Delivery – US

Delivery is free in the USA.

 

We deliver to all 50 states in the USA, for no extra charge. Please note that we cannot deliver to PO boxes – if you place an order with a PO box address, we will contact you to request an alternate address.

Your order will be dispatched from the UK. Orders under $800 fall under the customs threshold, and so should not incur any additional customs charges.

Your order will be dispatched via a courier delivery service who may pass it on to a local courier for delivery.

You will be able to use the tracking number to track your parcel once your order is dispatched. You should expect delivery within 3-10 working days from when you have placed your order.

Delivery – Rest of the world

We now deliver our gravity defying sleeping surfaces worldwide. Shipping is $25.

Parcels are dispatched via a courier service (DPD), but please note that they may be passed on to a local courier for delivery. You will be able to use the DPD tracking number to track your parcel once your order is dispatched.

Customs

Please be aware that our facilities are located in the UK. If you’re placing an international order, please note that you are responsible for any applicable customs duties.

We’ve found that Canada is particularly thorough about charging customs fees, so please be aware of this prior to ordering.

If you’d like an idea of these, we’ve found this calculator to be quite accurate (please change the origin country to the UK and the destination to wherever you are).

Returns

If for any reason you are not happy with your order, please give us a chance to make it right first. You can get in touch via hello@levitexsleep.com and we will always aim to get back to you as soon as (humanly) possible.

We are changing your sleep posture, and this may take some getting used to. We recommend that you give our products a try for at least two weeks before deciding whether you love them (and we are sure you will).

USA Returns

If you decide to return your order and you are based within the USA, please post it back within 44 days, with a note that specifies your order number, your email address, shipping address, item name (found on your order confirmation) and the return reason to us at our USA returns only address.

CFS – EZI – Levitex
5401 NW 72nd Ave
Miami FL 33166-4941

Please use our returns portal to print your returns label https://levitex.ezireturns.com/

Please note that your return is not free of charge – all returns are subject to a $10 postage fee per item.

We’ve looked for a solution to make returns affordable for you after hearing horror stories of customers being charged $60 with USPS and $10 returns is currently the best option that allows us to provide you with a returns service without increasing prices.

Pay directly with Ezi Returns: You can pay for your return directly within our Ezi Returns portal and then drop it off at a drop-off location indicated by Ezi Returns. Please make sure the barcode and order number are not obscured and are clearly legible.

If you have any questions regarding our Ezi Returns portal, please contact our customer services and we will be happy to help.

AUSTRALIA Returns

If you decide to return your order and you are based within Australia, please post it back within 44 days, with a note that specifies your order number, your email address, shipping address, item name (found on your order confirmation) and the return reason to us at our Australia returns only address.

Pro Prep – Ezi – Levitex
602-612 Botany Rd
Alexandria NSW 2015
Sydney
AUSTRALIA

Please use our returns portal to access your returns label https://levitex.ezireturns.com/

Please note that your return is not free of charge – all returns are subject to a $15 AUD postage fee per item.

Pay directly with Ezi Returns: You can pay for your return directly within our Ezi Returns portal and then drop it off at a drop-off location indicated by Ezi Returns. Please make sure the barcode and order number are not obscured and are clearly legible.

 

Rest of the World Returns

If you decide to return your order and you are based outside the USA, please post it back within 44 days, with a note on the outside of the box that specifies your order number, to us at our Rest of the World returns only address.

Levitex CO WarehouseBox

Unit 1, Greenbank Industrial Estates

Atherton Road, Hindley Green

Wigan, WN2 4SN

Please note that we are not responsible for the postage cost of the return, unless the product is faulty.

Please note that we will only accept returns within the 44 day period from the point of purchase.

Pillows must be returned in their original box and must be in their original condition without any damage, blemishes or stains. Please note, we cannot offer refunds on pillows if they do not meet the outlined criteria.

Your refund will be processed to your original payment method within 3-5 working days. Please note that once the refund is processed, it may take up to 5 days to appear in your account.